Privacy Policy

Effective: September 13, 2026Last updated: September 13, 20261.0

This Privacy Policy explains how Venus Business Solutions ("VBS", "we", "us") collects, uses, stores and protects personal information when you use this website or submit an enquiry, booking or service request to us.

By submitting any form on this website you confirm that you have read and agree to this Privacy Policy.

1. Information You Give Us

Every enquiry, booking and service request form on this website asks for the following:

  • Full name — so we know who we are speaking with.
  • Email address — to send your confirmation and reply to you.
  • Phone number and country code — to contact you by phone or WhatsApp.
  • Nationality — some services and venues in Egypt have nationality-dependent pricing, documentation or access rules.
  • Country of residence — to plan travel, transfers and timing around where you are coming from.
  • Preferred language — so we reply in Arabic, English, German, French or Russian as you prefer.
  • Preferred contact method — WhatsApp, phone or email.
  • Additional notes — anything you choose to tell us about your request.

Depending on which service you are enquiring about, the form may also collect details specific to that request — for example travel dates, number of guests, pick-up and drop-off locations, property or vehicle preferences, budget range, investment sector and timeline, or the experiences you are interested in.

Please only include information in the notes field that is necessary for your request. Do not send us passport scans, payment card numbers, health information or other sensitive documents through the website forms.

2. Consent

We ask for two separate consents, and we treat them separately:

  • Contact consent (required). You must confirm that you have read and agree to this Privacy Policy before a form can be submitted. This allows us to contact you about the request you have made. Without it we cannot respond to your enquiry.
  • Marketing consent (optional). A separate, never pre-ticked checkbox. Ticking it allows us to send you offers, seasonal availability and news about our services. Leaving it unticked has no effect on your enquiry — we will still handle your request in full.

We record the date and time your consent was given. You can withdraw either consent at any time by emailing info@vbs-eg.com. Withdrawing marketing consent stops promotional messages; withdrawing contact consent means we will close and stop processing your open request.

3. How We Use Your Information

  • To respond to your enquiry and prepare a quotation or itinerary.
  • To arrange and confirm the service you have requested.
  • To contact you by your chosen method about your booking, including changes and reminders.
  • To keep an internal record of requests so our team can follow up correctly.
  • To send marketing communications, only where you have separately opted in.
  • To meet legal, accounting and regulatory obligations that apply to us in Egypt.

We do not sell your personal information, and we do not rent or trade our enquiry list to third parties.

4. Information Collected Automatically

This website uses Google Tag Manager to load analytics and advertising measurement tools, which may include Google Analytics and the Meta Pixel. These may set cookies or similar identifiers and collect technical information such as your approximate location, device and browser type, the pages you view and how you arrived at the site.

When you submit a form we also record a conversion event for measurement. That event does not include your name, email address or phone number. It contains only non-identifying details of the request: which form was used, the service and sub-service, the site language, your chosen contact method, and — for property enquiries — the listing reference.

5. Information Stored in Your Own Browser

If you use the multi-step Journey Planner, your progress is saved locally in your browser so you can leave and come back without starting over. That draft stays on your device and is not sent to us unless and until you submit the form. Clearing your browser storage deletes it.

6. Who We Share It With

We share personal information only where it is necessary to deliver your request or run the site:

  • Service partners. To fulfil a booking we pass the details needed to the relevant provider — for example a property owner or manager, a yacht or boat operator, a vehicle or golf car supplier, a safari or activity operator, a hotel, or a licensed transport provider. They receive only what is required to deliver that service.
  • Our technology providers. Our website hosting and database provider, which stores the enquiry record, and our transactional email provider, which delivers your confirmation and notifies our team. These providers process the data on our instructions.
  • Analytics and advertising providers. As described in section 4.
  • Professional advisers and authorities. Where we are required to do so by law, or to establish, exercise or defend legal claims.

7. International Transfers

VBS operates in Egypt, and some of our technology providers and service partners store or process data on servers outside Egypt. Where information is transferred internationally, we take reasonable steps to ensure it remains protected to a standard consistent with this policy.

8. How Long We Keep It

We keep enquiry and booking records for as long as needed to handle your request and to meet our legal, tax and accounting obligations. Where you have opted in to marketing, we keep your contact details until you withdraw that consent. Records that are no longer needed for either purpose are deleted or anonymised.

9. Your Rights

You may ask us to:

  • Confirm what personal information we hold about you and provide a copy of it.
  • Correct information that is inaccurate or out of date.
  • Delete information we no longer have a lawful reason to keep.
  • Stop using your information for marketing.
  • Withdraw a consent you previously gave.

To make a request, email info@vbs-eg.com. We may need to verify your identity before acting, and we will respond within a reasonable period.

10. Security

Enquiries are transmitted over an encrypted connection and stored in an access-controlled database, and access is limited to VBS staff who need it to handle your request. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — which is why we ask you not to send sensitive documents through the website forms.

11. Children

This website is not directed at children, and we do not knowingly collect personal information from anyone under 18. Where a booking includes children as guests, we ask only for the details needed to arrange the service, and those details should be supplied by a parent or guardian.

12. Changes to This Policy

We may update this policy as our services or legal obligations change. The current version is always the one published on this page, and the effective date is shown with it. Material changes will be reflected here before they take effect.

13. Contact Us

For any question about this policy or about how we handle your information: